Refund and Returns Policy

At Total Insurance, we are committed to ensuring your complete satisfaction with every purchase. If, for any reason, you are not entirely happy with your gold chain or any other item, we offer a hassle-free return policy. You may return your item within 30 days of purchase for a full refund or exchange, subject to the following conditions:

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused and in original condition.
  • All original packaging (including tags, boxes, or any protective materials) must be intact and included with the return.
  • Custom-made or personalized items (such as engraved jewelry or custom orders) are not eligible for returns, as these are made specifically for you.
  • Items that have been worn, altered, or damaged are also not eligible for return.

How to Initiate a Return

If you wish to return an item, please follow these simple steps:

  1. Contact us: Reach out to our customer service team via email at info@totalinsurance.click. Be sure to include your order number and details about the item you wish to return.
  2. Return approval: Our team will review your request and, if your return is eligible, will send you return instructions.
  3. Ship the item: Carefully pack the item in its original packaging and send it back to us using a secure and trackable shipping method.

Refund Process

Once we have received the returned item and verified its condition, we will process your refund. Refunds will be issued to your original payment method. Please allow 7-10 business days for the refund to appear in your account after we receive the item. Depending on your bank or payment provider, this process may take a few additional days.

Shipping Costs

  • Return shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., we sent the wrong item, or the item is defective).
  • If the item is defective or damaged upon arrival, please contact us immediately to arrange for a prepaid return label and a full refund or replacement.

Exchanges

If you would like to exchange your item for a different size or style, please follow the return process outlined above and make a new purchase for the replacement item. We recommend that you place the order for the exchange right away to avoid any delays in getting the new item.

Contact Information

If you have any questions or need assistance with your return, please feel free to contact us:

  • Email: info@totalinsurance.click
  • Phone: 517-736-3147
  • Mailing Address:
    Total Insurance
    3568 Haven Lane
    Lansing, Michigan, United States

We are here to help and ensure that your shopping experience is as smooth and satisfying as possible. Thank you for choosing Total Insurance!